Thank you again for your feedback and for taking the time to share your experience with us. We truly appreciate your support and recommendation of our product to others—it means a great deal to us. We also understand how important your dog’s safety is, and we’re genuinely sorry to hear about your concerns. Please note that this product has been well-reviewed by many customers and is widely used with large breeds without reported issues. The clips used are standard across similar products and have proven reliable in a wide range of conditions. At this stage, we haven’t received similar reports, which suggests this may be an isolated incident—though we do take your experience seriously. We always strive to improve, and your suggestion regarding stronger clips has been noted and shared with our quality team for consideration in future product updates. While we are unable to customise products for individual requirements, we are constantly looking at ways to evolve our range to meet the broader needs of our customers. In this case, sending a replacement is unlikely to resolve the issue, as it uses the same clip design. It’s possible that the specific needs or behaviour of your dog may require a more heavy-duty solution beyond the scope of this product. We would like to arrange collection of the unit and provide you with a full refund. Thank you for your understanding.
